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Frequently Asked Questions

General Questions

What is PrestoForm?

How does PrestoForm differ from a traditional shopping cart system?

How much does PrestoForm really cost?

Is hosting included with the monthly fee?

How many items can I include on one order form?

Can I change my order form and item listings?

Can I create multiple order forms?

How can I customize the look of my order form?

What is a "demo order form"?

Processing Orders

How does PrestoForm work with my existing web site?

How do I receive order information?

Does PrestoForm store my order information for me?

Can PrestoForm capture additional information (such as size, color, etc.) that I need from each of my customers?

Can I download my order information to a spreadsheet or file?

Processing Payments

How do I collect payments from my customers?

I want to accept credit cards online, what do I need to do?

I already have a credit card merchant account, can I use it with PrestoForm?

How can I integrate my existing credit card merchant account to PrestoForm for real-time, online transactions?

Features

What features does your online order form service provide?

Can a volume pricing schedule be setup for large orders made by my customers?

Can sales tax be added to each order?

Can shipping and handling fees be added to each order?

How does PrestoForm calculate precise shipping fees for UPS and/or USPS?

Can I setup multiple "promotion codes" to extend discounts to certain customers?

How can I customize the look of my order form?

Can PrestoForm capture additional information (such as size, color, etc.) that I need from each of my customers?

I have dozens of items to sell.  How can I use PrestoForm?

I don't have an existing web site.  How can I sell online?

Can I download my order information to a spreadsheet or file?

Security/Privacy

Is PrestoForm secure?

Is my customers' order information kept private?

Billing Information

How much does PrestoForm really cost?

How does PrestoForm bill me?

Can I try PrestoForm before I purchase it?

 

Have a different question?  Contact us.

 

General Questions

What is PrestoForm?

PrestoForm is a secure online order form and order management system.  PrestoForm allows you to easily setup and maintain a secure online order form without any programming knowledge.  You simply link your hosted PrestoForm order form to your web site or e-mail campaign to sell your goods and/or services over the web.  PrestoForm's order management system securely captures and stores your customers' order information for you.  Back to top.

How does PrestoForm differ from a traditional shopping cart system?

The biggest difference is the ease-of-use for both you and your customers.  Unlike shopping cart systems, PrestoForm uses a traditional order form approach in capturing your orders. This makes it easier for your customers to place an order and easier for you to setup and maintain your order form.  Back to top.

How much does PrestoForm really cost?

PrestoForm costs just $9.95 per month.  PrestoForm is a month-to-month service, so you can cancel at anytime.  There are no setup fees, transaction fees or revenue sharing of any kind.  There are no limits to the number of visitors your order form receives, or the number of sales transactions you have.  You can modify your order form and items listings as often as you need.  Back to top.

Is hosting included with the monthly fee?

Yes.  PrestoForm hosts your online order form, a secure checkout area and order management system to capture and store your customers' order information.  You simply enter information and upload images of your products/services for sale directly into your PrestoForm account.  PrestoForm builds your order form and hosts everything for you.  Back to top.

How many items can I include on one order form?

Technically, you can offer as many items on a single order form as you wish.  However, PrestoForm isn't designed to offer dozens of items from a single order form as it becomes awkward for your customers to use.

If you have dozens of products for sale, you might be better suited using our "PrestoStore" service.  PrestoStore allows you to setup and maintain an online catalog of your products for sale.  You can list and categorize an unlimited number of products online using PrestoStore.

PrestoStore provides you with a full-featured, hosted product catalog:

  • Complete store hosting included (multiple images, descriptions, etc.)
  • Fully searchable shopping cart with secure checkout included
  • Link to any existing web site or have PrestoStore "stand alone" as a web store

Click here for more information on PrestoStore.

Back to top.

Can I change my order form and item listings?

Yes - and we encourage that you do.  Our PrestoForm system allows you to update your order form and item listing information at anytime, as often as you need.  You can change pricing, add or remove items, modify shipping and handling any element that needs changing.  PrestoForm is designed to evolve as your business does.  Back to top.

Can I create multiple order forms?

Yes.  Once you purchase your initial order form, our system allows you to create as many additional order forms in your account that you need for an additional $5.00 each per month.  Each order form can list different items, can be used for different promotional campaigns or even separate business initiatives.  All the order information from all your order forms is conveniently stored in your single PrestoForm account.  Back to top.

How can I customize the look of my order form?

PrestoForm allows you to customize your order form to match the style of your web site.  In addition to uploading your logo and other images to represent each of your listed items, you can customize the font type and add color to your order form to exactly match the style of your web site.  You can also customize your order "thank you" message and communicate additional ordering information by adding "informational links" that appear at the bottom of each ordering screen.  Back to top.

What is a "demo order form"?

Creating a "demo order form" is a no-obligation, introduction to our service.  Once you purchase your demo order form, you are given a username, password and full access to our system so you can:

  • Make all the modifications you need to your order form
  • Upload product images, add your logo, change your order form's colors and fonts, etc.
  • Add, update or remove offering listings as often as you need
  • Create advanced pricing and shipping rate schedules
  • Much more...

Most importantly, purchasing your demo order form publishes it to the Internet so PrestoForm can begin processing and storing your online orders.

Click here to demo PrestoForm with no obligation to buy.

Back to top.

Processing Orders

How does PrestoForm work with my existing web site?

PrestoForm is compatible with any web site.  Once you purchase and activate your demo order form, you are given a single link to it.  Simply place this link on your web site wherever you want your customers to make a purchase.  When your customers click this link at your web site, they are sent to our secure servers for the duration of the ordering process.  Once the ordering process is complete, we send your customers back to your web site.  Back to top.

How do I receive order information?

Each time an order is captured, you and your customers are sent an e-mail confirming the order.  You can login to your account at PrestoForm at anytime to securely and privately retrieve complete order information.  Back to top.

Does PrestoForm store my order information for me?

Yes, once you establish your PrestoForm account, you are given a username and password so you can privately view your order information at anytime and as often as needed.  Your order information is stored in our system for one full year past each order's capture date.  Back to top.

Can PrestoForm capture additional information (such as size, color, etc.) that I need from each of my customers?

PrestoForm allows you to establish any number of "additional information fields" that are posed to your customers based on the items they are about to purchase.  These fields allow you to capture and store the additional information that you need to fulfill each order (examples: "Size", "Color", "How did you hear about us", etc.).

You can establish long or short "fill in the blank" style fields or have your customers select their answer from a "dropdown" style field.

Click here for an example of "additional information fields".

Back to top.

Can I download my order information to a spreadsheet or file?

Yes, PrestoForm allows you to download your order data to a "comma delimited file".  This file type can be easily uploaded to any spreadsheet software, database program - even most word processing programs.  Back to top.

Processing Payments

How do I collect payments from my customers?

You are ultimately responsible for collecting payments from your customers, but PrestoForm supports most options depending on what your business accepts.  PrestoForm can securely capture your customer payment information made by credit/debit cards, mailed checks and/or money orders, electronic checking debits, or PayPal.  If you currently accept credit cards using a credit card merchant account, PrestoForm can be used with your existing merchant account at no additional fee.

Click here for more information on processing payments with PrestoForm.

Back to top.

I want to accept credit cards online, what do I need to do?

A "credit card merchant account" is required to process payments made by credit/debit card.  You can choose to apply for a new credit card merchant account through PrestoForm when you purchase our service.  By obtaining your merchant account through PrestoForm, we do all the technical work of integrating your new merchant account to PrestoForm.  This way, your customers' credit/debit cards are automatically charged in real-time, online.

Click here for more information on obtaining a new merchant account.

Back to top.

I already have a credit card merchant account, can I use it with PrestoForm?

Yes.  PrestoForm can capture and store your customers' credit card information securely so you can bill your customers' credit cards offline using your existing merchant account's terminal.  Back to top.

How can I integrate my existing credit card merchant account to PrestoForm for real-time, online transactions?

You can use any merchant account with PrestoForm in "offline mode" (see above), however if you want transactions to be automatically sent to your merchant account by PrestoForm in real-time, an "Internet payment gateway" must be installed on your existing merchant account.  PrestoForm supports several of the major Internet payment gateways at no additional fee. 

Click here for a list of PrestoForm supported Internet payment gateways.

If your existing merchant account does not have a supported Internet payment gateway installed, you have three options:

  1. Use your existing merchant account with PrestoForm in "offline mode" (see above).

  2. Contact your merchant account provider and have them add one of the supported payment gateways.

  3. Obtain a new, certified merchant account.  

Back to top.

Features

What features does your online order form service provide?

Click here for a complete list of PrestoForm's standard features.

Back to top.

Can a volume pricing schedule be setup for large orders made by my customers?

Yes, you can setup a separate "volume pricing schedule" for each item you sell.  This way, you can charge less per item if your customer orders a larger quantity.  Back to top.

Can sales tax be added to each order?

Yes, PrestoForm allows you to setup sales tax for any number of "deliver-to" states that you need.  Back to top.

Can shipping and handling fees be added to each order?

Yes, PrestoForm allows you to setup shipping and handling fees by product ordered, quantity ordered, by order dollar total, by order total weight and/or by custom delivery method.  In addition, PrestoForm can be configured to calculate precise UPS and USPS shipping rates.  Back to top.

How does PrestoForm calculate precise shipping fees for UPS and/or USPS?

PrestoForm can automatically calculate precise UPS or USPS shipping fees based on each order's total weight and shipping destination.  This is done by communicating with the UPS and USPS web sites electronically, each time an order is made from your order form.  This ensures the most up-to-date rates will be calculated.  Back to top.

Can I setup multiple "promotion codes" to extend discounts to certain customers?

Yes, PrestoForm allows you to create an unlimited number of "promotion codes" that apply either a percent or flat dollar discount to an order subtotal.  You can communicate these codes to certain customers to extend a discount to them.  Back to top.

How can I customize the look of my order form?

PrestoForm allows you to customize your order form to match the style of your web site.  In addition to uploading your logo and other images to represent each of your listed items, you can customize the font type and add color to your order form to exactly match the style of your web site.  You can also customize your order "thank you" message and communicate additional ordering information by adding "informational links" that appear at the bottom of each ordering screen.  Back to top.

Can PrestoForm capture additional information (such as size, color, etc.) that I need from each of my customers?

PrestoForm allows you to establish any number of "additional information fields" that are posed to your customers based on the items they are about to purchase.  These fields allow you to capture and store the additional information that you need to fulfill each order (examples: "Size", "Color", "How did you hear about us", etc.).

You can establish long or short "fill in the blank" style fields or have your customers select their answer from a "dropdown" style field.

Click here for an example of "additional information fields".

Back to top.

I have dozens of items to sell.  How can I use PrestoForm?

Technically, you can offer as many items on a single order form as you wish.  However, PrestoForm isn't designed to offer dozens of items from a single order form as it becomes awkward for your customers to use. 

If you have dozens of products for sale, you might be better suited using our "PrestoStore" service.  PrestoStore allows you to setup and maintain an online catalog of your products for sale.  You can list and categorize an unlimited number of products online using PrestoStore.

PrestoStore provides you with a full-featured, hosted product catalog:

  • Complete store hosting included (multiple images, descriptions, etc.)
  • Fully searchable shopping cart with secure checkout included
  • Link to any existing web site or have PrestoStore "stand alone" as a web store

Click here for more information on PrestoStore.

Back to top.

I don't have an existing web site.  How can I sell online?

PrestoForm is designed for use with an existing web site.  If you don't currently have a web site, you'd be better suited using our "PrestoStore" service.  PrestoStore allows you to setup and maintain a published web store of your products for sale.  You can list and categorize an unlimited number of products online using PrestoStore.

PrestoStore provides you with a full-featured, hosted web store:

  • Complete store hosting included (multiple images, descriptions, etc.)
  • Fully searchable shopping cart with secure checkout included
  • All hosting provided at a domain name (www.yourdomain.com) of your choice

Click here for more information on PrestoStore.

Back to top.

Can I download my order information to a spreadsheet or file?

Yes, PrestoForm allows you to download your order data to a "comma delimited file".  This file type can be easily uploaded to any spreadsheet software, database program - even most word processing programs.  Back to top.

Security/Privacy

Is PrestoForm secure?

Absolutely. We take Internet security and data privacy very seriously as it is a cornerstone of our business. We can assure you that all information captured and stored on our servers is safe, secure and accessible only by you.

PrestoForm securely captures and stores your customer and order information using the safest Internet technology available: SSL - Secure Socket Layer. The SSL protocol is the web standard for encrypting communications between users and web sites. Data sent via a SSL connection is protected by "encryption", a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a website, such as credit card numbers, are kept confidential.

By using a PrestoForm order form, you can be assured that your customer information is kept safe. Your customers will see your order form automatically switch to a secure SSL connection after they select offerings from the initial screen and click "Continue". Your customers' browsers will display the secure connection "lock" and depending on the settings in their browsers they may see a message box that states "You are entering a secure connection."

Likewise, when you log into the PrestoForm system to retrieve order information, your browser will establish a secure connection with our server. You must login to our system using your username and password, defined and controlled only by you. All customer and order information that you view in PrestoForm will be completely secure from interception or unauthorized access.

Finally, we incorporate the latest technologies in IDS (Intrusion Detection System) to monitor and protect our networks against malicious attacks and viruses. In addition, our shared hosting servers are protected behind internal firewalls and monitoring software.  Back to top.

Is my customers' order information kept private?

Absolutely.  We treat all the information that PrestoForm captures as property of our clients.  We do not use any individual identifiable information captured and stored for our clients using PrestoForm in anyway.  This is a serious issue for us - we would never want to erode our relationship with you by selling or using what we consider to be your property.  Back to top.

Billing Information

How much does PrestoForm really cost?

PrestoForm costs just $9.95 per month.  PrestoForm is a month-to-month service, so you can cancel at anytime.  There are no setup fees, transaction fees or revenue sharing of any kind.  There are no limits to the number of visitors your order form receives, or the number of sales transactions you have.  You can modify your order form and items listings as often as you need.  Back to top.

How does PrestoForm bill me?

If you choose to subscribe to PrestoForm on a monthly basis, your monthly fee is automatically billed to your credit/debit card each month on the anniversary of your start date, until you cancel.  You can cancel at anytime prior to your next month's bill date and you will no longer be billed.

If you choose to subscribe to PrestoForm on a yearly basis, you are billed for an entire year up-front (at a discount).  In a year's time, you'll be contacted with an option to continue PrestoForm on a monthly or yearly basis.  Back to top.

Can I try PrestoForm before I purchase it?

We've created an expanded area on our "Features" page where you can take a full tour of our system.

Click here for a complete list of PrestoForm's standard features.

In addition, you can create a "Demo Order Form" at no cost or obligation to see how our service works.

Click here to demo PrestoForm with no obligation to buy.

Remember, PrestoForm can be purchased on a month-to-month basis.  This way, you get full access to PrestoForm for just $9.95 per month and can cancel at anytime.  Back to top.

 

 

 


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